Delivery and Shipping
We are delighted to offer you a wide range of custom-made products, printed on demand just for you. Our partnership with Gelato, a leading print-on-demand service, enables us to deliver high-quality, personalized products directly to your doorstep. This Delivery Policy outlines our shipping practices and what you can expect when you make a purchase from our store.
Processing Times
All orders are processed within 2-3 business days. Processing time refers to the period from when you place your order to when it's handed over to the shipping carrier. Since our products are made-to-order, this includes the time needed for printing and preparing your items for shipment.
Delivery Times
Our delivery times vary depending on your location and the shipping option you select at checkout. Below are our estimated delivery times:
- United States: 5-8 business days
- Europe: 4-7 business days
- Canada: 6-10 business days
- Australia and New Zealand: 7-12 business days
- Rest of the World: 10-20 business days
Please note that these are estimated delivery times and can vary due to factors beyond our control, such as customs delays, carrier issues, or holiday seasons.
Shipping Options
We offer a variety of shipping options to meet your needs. During checkout, you will see the available shipping methods based on your delivery address and the contents of your order. Shipping costs are calculated based on the size, weight, and destination of your order.
Tracking Your Order
Once your order is on its way, you'll receive a shipping confirmation email with a tracking number. You can use this number to track the progress of your delivery on the carrier's website.
International Shipments
For international orders, please be aware that shipping across borders can be subject to customs inspections and additional fees or duties. These are determined by the destination country and are the responsibility of the customer. We recommend checking with your local customs office for more information.
Lost or Delayed Orders
While we strive to deliver your order on time, there are occasions when orders may be delayed, lost, or damaged during transit. If your order is significantly delayed or you suspect it might be lost, please contact us. We will work with our shipping partners to resolve the issue as quickly as possible.
Contact Us
If you have any questions or concerns about your order's shipping and delivery, please don't hesitate to contact us at shop@discerningcyclist.com. Our team is here to ensure that your shopping experience is smooth and enjoyable.